Privacy Policy

Effective Date: 20 September 2024

Diligent Partners LLC** ("we," "us," or "our") respects your privacy and complies with the UAE’sFederal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL) and other applicable regulations. This policy explains how we collect, use, disclose, and protect your personal information when you use our services, including our website diligentpartners.ae

1. Information We Collect

We collect:

• Personal Information You Provide: Includes name, date of birth, phone/mobile number, residential address, and other details necessary for KYC/AML services.

- Automatically Collected Data: Log data such as IP address, browser type, pages visited, and device identifiers (see Cookies below).

2. Legal Basis for Processing

Under the PDPL, we process personal data based on:

- Your Consent: Explicit consent for specific purposes (e.g., marketing).

- Contractual Necessity: To fulfill agreements with you or our clients.

- Legal Obligations: Compliance with UAE laws (e.g., AML regulations).

- Legitimate Interests: Fraud prevention, service improvement, or business operations (balanced against your rights).

3. How We Use Your Information

We collect, hold, use, and disclose personal information to:

- Verify identities and conduct KYC/AML checks.

- Submit applications to regulatory authorities on your behalf.

- Communicate with you and provide customer support.

- Ensure security, prevent fraud, and enforce our terms of use.

- Market our services (with your consent).

We will not use your data for purposes incompatible with those stated here.

4. Disclosure to Third Parties

We may share your data with:

-Regulatory Authorities**: As required by UAE law (e.g., Central Bank, Financial Intelligence Unit).

-Service Providers**: IT, cloud storage, identity verification, and analytics partners (bound by confidentiality agreements).

-Affiliates and Business Partners**: Only for purposes stated in this policy.

- Law Enforcement**: When compelled by legal processes.

International transfers comply with PDPL requirements, including adequacy decisions or safeguards like UAE-approved contractual clauses.

5. Data Security

We implement PDPL-aligned technical and organizational measures:

- Encryption of data in transit and at rest.

- Regular security audits and access controls.

- Staff training on data protection.

While no system is 100% secure, we commit to promptly addressing breaches and notifying authorities/affected individuals as required by PDPL.

6. Retention Period

We retain personal data only as long as necessary to:

- Fulfill legal/regulatory obligations (e.g., 5+ years for AML compliance).

- Achieve the purposes outlined in this policy.

Data is anonymized or securely deleted afterward.

7. Your Rights Under PDPL

You have the right to:

- Access, correct, or delete your personal data.

- Withdraw consent (where applicable).

- Restrict or object to processing.

- Request data portability (where feasible).

- Lodge complaints with the UAE Data Office.

8. Children’s Privacy

We do not knowingly collect data from individuals under **18** (PDPL’s age of consent). Parents/guardians may contact us to delete inadvertently collected data.

9. Cookies

We use cookies to:

- Analyze website traffic and user behavior.

- Personalize content and ads (with consent).

You can manage preferences via your browser settings. Note: Disabling cookies may affect site functionality.

10. Updates to This Policy

Changes will be posted here, with material changes communicated via email or website notices. Continued use of our services constitutes acceptance.

11. Contact us

For questions, complaints, or data requests:

info@diligentpartners.ae